MB
Maria B
1 reviews | Active since Aug 2014
25 May 2026, 12:18
Careful consideration when opening an account
wanted to open a bank account and discovery bank took me through the whole process and the only option they gave me was to open a savings account. when i queried why my vitality miles did not transfer across i was told that i have to open another account ie transaction account or credit card. BEWARE - seems that all the top ups to have your miles moved across come after you've opened the initial account. i definitely don't want another account with discovery bank.
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Replies (1)Discovery Bank's replyOfficial
25 May 2026, 12:44Hi Maria,
Thank you for reaching out to us, and I’m sincerely sorry for your experience.
I understand your frustration with only seeing a savings account option and later being told that an additional account was needed for your Vitality Miles to transfer. I appreciate how this could feel unclear and misleading, especially as you do not wish to open another account.
I will look into this and provide you with feedback shortly.
Kind regards,
Marusha
Thank you for reaching out to us, and I’m sincerely sorry for your experience.
I understand your frustration with only seeing a savings account option and later being told that an additional account was needed for your Vitality Miles to transfer. I appreciate how this could feel unclear and misleading, especially as you do not wish to open another account.
I will look into this and provide you with feedback shortly.
Kind regards,
Marusha
Discovery Bank's reply25 May 2026, 12:44
Official
Hi Maria,
Thank you for reaching out to us, and I’m sincerely sorry for your experience.
I understand your frustration with only seeing a savings account option and later being told that an additional account was needed for your Vitality Miles to transfer. I appreciate how this could feel unclear and misleading, especially as you do not wish to open another account.
I will look into this and provide you with feedback shortly.
Kind regards,
Marusha
Thank you for reaching out to us, and I’m sincerely sorry for your experience.
I understand your frustration with only seeing a savings account option and later being told that an additional account was needed for your Vitality Miles to transfer. I appreciate how this could feel unclear and misleading, especially as you do not wish to open another account.
I will look into this and provide you with feedback shortly.
Kind regards,
Marusha
