Card Relegated and Facility Canceled Incorrectly

There was an overdue amount on my Discovery Card and I agreed to pay R2000 a month until the amount has been paid up. I have precisely followed and paid the amount each month on or before the 25th. The most recent balance was less than R2000 and given that the last payment was made on 25th of May 2018, the last payment would be due on the 25th of June 2018.

I have repeatedly asked and was told that my card would not be canceled and that I would be able to resume using it as normal after the arrears was caught up.

This morning I got the following SMS:

Your DISCOVERY CONSUMER CLASSIC account has been relegated & the facility canceled any usage will be regarded as *****. For further info please contact Maria Inacio ********** ********** /06/18

I don’t know who is not doing their work or where the internal miscommunication has come from but I want this FIXED IMMEDIATELY and I want my card facility back AS PER OUR AGREEMENT. I have 100% been doing my part!

I am telling you right now I will get my attorney to file complaints with every regulatory body that governs your business and I will take this to the media if you fail to fix this.

I expect this to be expedited and treated as a high priority.