NT
Nadia T
1 reviews | Active since Aug 2010
25 Jan 2016, 12:50
Card not cancelled
I called Discovery credit card helpline some time in November 2015 to cancel my card after which I've been advised that they would cancel and send the available funds back to my account.<br> <br> I've called the contact center last week to find out why this was not done in 2 months as I've now had to pay card fees for something i'm no longer using. The call center agent advised they were offline and not able to action anything. i tried the contact center 3 times this morning and was put on hold for 15 minutes.
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Discovery Bank's replyOfficial
25 Jan 2016, 15:33Hello nadibabe,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, our agent sent an 'account closure form' in November and we were awaiting a response.
Nevertheless, as per our agreement, we will finalise this matter now.
Thank you for your kind understanding.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, our agent sent an 'account closure form' in November and we were awaiting a response.
Nevertheless, as per our agreement, we will finalise this matter now.
Thank you for your kind understanding.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply25 Jan 2016, 15:33
Official
Hello nadibabe,
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, our agent sent an 'account closure form' in November and we were awaiting a response.
Nevertheless, as per our agreement, we will finalise this matter now.
Thank you for your kind understanding.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed this afternoon, our agent sent an 'account closure form' in November and we were awaiting a response.
Nevertheless, as per our agreement, we will finalise this matter now.
Thank you for your kind understanding.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za