PS
Precious S
1 reviews | Active since Aug 2025
08 Aug 2025, 10:29
Card delivery by DSV.
I have been experiencing problems with the delivery of my card from DSV logistics and this is not the first time. Last year after multiple unsuccessful deliveries, I gave up on getting my card and used the Discovery bank as my secondary bank. This year, I have been trying to get my card delivered and it is still the same story. I would have hoped that the logistics company would have been changed to a more reliable one but to my surprise it was still DSV, which many people have complained about.
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Replies (1)
Discovery Bank's replyOfficial
14 Aug 2025, 10:21Hi Precious S,
This is not great to hear, we do apologize for this experience. We are constantly working on ways to improve our customer experience. If you ever do need a card and are without the physical card, please do create and use a virtual card.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Kind regards,
Tyrone
This is not great to hear, we do apologize for this experience. We are constantly working on ways to improve our customer experience. If you ever do need a card and are without the physical card, please do create and use a virtual card.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Kind regards,
Tyrone
Discovery Bank's reply14 Aug 2025, 10:21
Official
Hi Precious S,
This is not great to hear, we do apologize for this experience. We are constantly working on ways to improve our customer experience. If you ever do need a card and are without the physical card, please do create and use a virtual card.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Kind regards,
Tyrone
This is not great to hear, we do apologize for this experience. We are constantly working on ways to improve our customer experience. If you ever do need a card and are without the physical card, please do create and use a virtual card.
1. Simply log in to your Discovery Bank app.
2. Click on "Cards"
3. Select the circle with a plus on the top right hand corner.
4. Select "Add Virtual Card"
Kind regards,
Tyrone