Card Delivery

Spoke to the call centre to trace the whereabouts of the Courier company you have contracted to deliver my renewal card. ***** at the call centre takes my ID number and does not understand that you don't need a security clearance to contact YOUR Courier company to tell them they had me waiting 2 hours past the agreed delivery time. Apparently, these idiots can't ask you more than three security questions to continue talking to you if you get 2 out of 3 correct. What type of idiocy is this? All I needed was for this nut to phone the courier and give me a time! Surely some listening and some degree of brain matter is required. Funny thing, she puts the phone down just as the courier company enters my office. Like I need this card!. Im going to cut it up, pay whatever is due and throw it out with the dog****. Im in business, and I dont have time to wait around for you to bring me something I dont need. I would tread carefully here so as to avoid cancellation of other products in your group. Learn to listen. *****s.