GvdW
Gerhard van der Westhuizen

1 reviews | Active since Apr 2013

12 Feb 2016, 14:29

Card Delivery

After 3 weeks of back and forth with Discovery on documents they require, re-require and numerous email, I got my SMS a week ago that my card was approved and will be delivered. Had I not phoned yesterday, I would still be waiting, (which I still am by the way)... I was told yesterday, the call will be expedited, and I will receive feedback today. Once again, had I not phoned, nothing would've happened. Today I am told, there is a systems problem, and I need to wait about another 5 workings days. This is ridiculous, how in this day and age can it take 5 weeks to get something as simple as an approved credit card to be delivered. EVERY SINGLE TIME I had to follow up with Discovery card. Their staff were at least always polite. <br> <br> Seriously Discovery, get your act together. This is not acceptable. I am at the point where I even wonder if it is worth my while getting the card at all, if it takes this long to deliver, imagine trying to resolve anything else.

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Feb 2016, 16:59
Official
Hello Gerhardvdw,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard