Card deliver | Discovery Bank | DSV

I am so shocked by the terrible service DSV from DSV, I’ve been waiting for my new card for about 2 weeks now. I’ve requested them to call me at a specific time yesterday and today and they did not , they respond with a copy and paste email that has no relation the email sent to them , it’s clear theh don’t read to understand and respond with a solution , they just don’t car , I’m willing to send proof of these emails. When I call Theo number on *** , it just rings and goes engaged of which I explained on the email and they just don’t care. This has been so frustrating because I opened an account so I can use it , why is DSV not bothered by keeping the card so long in their premises. Is this the type of service I should be expecting from DSV. The reference is 833502.

What a Terrible service ,I don’t believe this is happening.