LB
Luyanda B
1 reviews | Active since Sept 2014
15 Mar 2016, 10:13
Card Closure
On the 3rd of March I called Discovery to request them to close my Discovery Card and I was informed the turnaround time is 5 working day, I called again on the 10th since I have not heard from Discovery the \manager\" promised to investigate and get back to me by close of business the following day(Friday 11th) as of Today 15th March I'm yet to get feedback.<br> <br> I emailed the Discovery Card form last week which I was never told the first time I need to fill and submit, when I called today I'm told they never received it. The service is so poor I will never recommend anyone to Discovery in general, I'm even considering removing my Investment and Medical aid. "
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Replies (1)Discovery Bank's replyOfficial
15 Mar 2016, 14:08Hello luyandab,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Bank's reply15 Mar 2016, 14:08
Official
Hello luyandab,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
