LS
Louis S

1 reviews | Active since Sept 2009

28 Dec 2016, 17:17

Card Cancellation - No response

<p>So I pay up my card in August and request to close the account. In September I get told I sent final forms to the wrong email address, so I update and resend....that was September - it's now end of December, Discovery has still not closed my account!</p> <p>Furthermore instead of a refund for overpayment they keep adding on charges to the card even after having sent all the documentation required to close it. That sounds pretty much in breach of consumer protection act and jsut absolutely shoddy admin - come on discovery, jsut because I don't want your card doesn't give you the right to treat me like dirt!</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply29 Dec 2016, 09:31
Official

Dear lstrydom

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***