GR
Grant R

1 reviews | Active since Mar 2009

01 Apr 2016, 11:11

Card Blocked - International Travel

I have a discovery gold credit card and travel internationally every year on holiday. Every year i notify Discovery of my intention to travel before i go, they are very helpful and professional. Last year i was in Hong Kong and when trying to draw cash at HSBC the ATM gave me the \incorrect pin\" prompt and blocked my card after 3 attempts. This year i was in Thailand and after 2 attempts of the same \"incorrect pin\" my card was blocked again. Never has this ever happened in SA as this is the same pin i have had for years now and, i was extra vigilant this time. I am 100% certain that my pin was entered correctly.<br> My card is still blocked and although it will only take a phone call to unblock it i am contemplating rather just going to ABSA and getting a card from them since they are my primary bank anyway. It may be easier to just close my Discovery card.... "

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Replies (1)
Discovery Bank
Discovery Bank's reply01 Apr 2016, 15:20
Official
Hello grantrae,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard