PB
Philip B

1 reviews | Active since May 2016

27 Mar 2017, 09:04

Capped miles even for fast miles

<p>I pay over R3000 for fast miles but Discovery card cap the miles to 15000. I contacted them to resolve this and they did not come back to me. I spend considerable amount on my card (more than 95k/month) and simply just dont get the miles i should, as they are capping the miles.</p> <p>I will now use another credit card and get uncapped miles/rewards. Discovery you should re-think capping the miles. Its silly.</p> <p>Even if i use the bottom tier of Standard bank UCount, i will get more pay back than Discovery miles and they only charge R240/year while discovery card is more than R3000/year.</p> <p>Be carefull with Discovery producst as they have many rules and mostly are only marginally better than other products but expect you to walk a very fine line adhereing to all their very specific rules.</p>

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Replies (3)
Discovery Bank
Discovery Bank's reply27 Mar 2017, 10:03
Official

Hi Phil082

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

Discovery Bank
Discovery Bank's reply27 Mar 2017, 10:04
Official

Hi Phil082

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)

PB
Philip B's update27 Mar 2017, 10:07
Reviewer Update

In short Discovery card cap the miles and even if you spend huge amounts of money, they dont care.

My advice, use another loyalty program or humour them by spending R15k/month and get all the benfits - then spend the real money on another card to get the points for a much cheaper rate.