Cant upload documents on your app

For the past seven weeks, I have been trying to open a Discovery Bank account with credit card facilities. However, on the app, the section where I am required to submit my documentation already shows "verified," even though I have not uploaded anything. The system does not allow me to add or re-upload my documents, preventing my account from being opened.

Despite multiple phone calls to your support team, no one has been able to resolve this issue. I even suggested emailing my proof of income, but this was rejected by one of your consultants. Given this frustrating experience, I am seriously reconsidering opening an account with Discovery Bank if this is the level of service provided.

I request immediate assistance to upload my proof of income and finalize the account opening process. Please advise on how this matter can be resolved urgently