Can’t transfer partner card

I switched my Discovery Card to Discovery Bank card in November 2019. The process was reasonably simple although the app was less intuitive than many I have used. I assumed that the partner card my wife has had for 20 years would also be switched. This is not the case, it has to be done separately. I followed the instructions and loaded the app to my wife’s phone. When we tried to set her up the app treated her as a new applicant for a card in her own right rather than simply transferring her existing discovery partner card I phoned support and got a helpful young man who told me that “the trick is” (his words) not to load the app on the partners phone before the application for the partner card had been processed. I would not expect the user to have to know this “trick”. He arranged for the existing application to be deleted. I app**** again from the app on my phone. This time I was able to get to the end of the process but as I hit the submit button I noticed that the app had pre-populated my wife’s details with an email address she has not used for at least 15 years and is not the email address discovery usually uses to communicate with her. As a result she has not received the notification to initiate the setup on her phone. When we try to do that it treats her as a new applicant again. I have phoned twice and twice been told that the existing application will be removed but this has not happened. I get a message that there is an existing request and the partner must continue the process on her phone where, I need hardly say, she is again treated as a new applicant!

Given the billions of Rand and the time Discovery has spent on the launch this is a pretty hopeless take-on process. I like the vitality benefits associated with the card but after six months of my wife being unable to use the card I can see little option other than to switch to a bank with functioning systems.