Can’t seem to get anything right

All I needed was a bank confirmation letter with a savings account balance on it. I did not want prior transactions showing on the document. This is not possible via the app and I called and them they could not simply provide me with a bank confirmation letter and savings account balance on one form.

It’s a pity that discovery have got it so wrong. I have have tested multiple bank accounts in South Africa (ABSA, Nedbank, Standard Bank, FNB and Tyme) and Discovery are by “miles” the worst. What should be easy and simply is just impossible with them.

I now have to open a bank account at another bank transfer all my money to that bank and get a statement within 48 hours for my visa application.

I have discovery medical aid, vitality and a bank account and would advise anyone not to join discovery. I have the same problem with my vitality I have setup vitality rewards so many times and it re asks me to set it up. I have now gone over a year not getting discovery rewards because their apps don’t work.

Their claim to fame is their digital bank however, what this really means is that instead of going into a branch you now have to sit on the phone with a consultant for anything you want to do that should be self service.