SJ
Sharon J
1 reviews | Active since Jun 2020
05 Jun 2020, 14:10
CANT PAY A SUPPLIER WITH DISCOVERY CREDIT CARD
I have been trying to pay a supplier since the 2nd June with my credit card, phoned Discovery Bank on the 3rd spoke to Mpho who would phone back but never did, phoned Discovery Bank twice on the 4th and spoke to Boipelo and Olwethu who both said they would look into it and get back to me. Its now the afternoon of the 5th and have still not had a call from the bank. Disgusting service from a bank trying to attract new customers. I never had a problem paying when this credit card was with FNB.
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Discovery Bank's replyOfficial
23 Jun 2020, 14:34Hi Sharon,
Thank you for contacting us about your inability to make payments with your Discovery Bank card.
Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Card has since been fully migrated to Discovery Bank, and you now have access to all our banking features.
I sincerely apologise for your past experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Thank you for contacting us about your inability to make payments with your Discovery Bank card.
Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Card has since been fully migrated to Discovery Bank, and you now have access to all our banking features.
I sincerely apologise for your past experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Discovery Bank's reply23 Jun 2020, 14:34
Official
Hi Sharon,
Thank you for contacting us about your inability to make payments with your Discovery Bank card.
Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Card has since been fully migrated to Discovery Bank, and you now have access to all our banking features.
I sincerely apologise for your past experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy
Thank you for contacting us about your inability to make payments with your Discovery Bank card.
Please accept my apologies for the delay in response. We have been receiving an influx of messages on this platform (both public and private) and trying our best to respond to all.
Our records show that your Discovery Card has since been fully migrated to Discovery Bank, and you now have access to all our banking features.
I sincerely apologise for your past experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us.
Regards
Nancy