Can't onboard, can't off board...

I have now decided to go this route seeing that phoning you and getting reference numbers will get me nowhere.

The last reference number I got to close my account with you was a month ago and I could "expect a call withing a week"... 4 weeks later... nothing. And prior to that, a couple of calls had nothing happen, I still pay for a product I don't want anymore.

This will be my last attempt to close this account, after which I will simply stop paying the account fees.