AN
Amanda N
1 reviews | Active since Jun 2022
02 Sept 2025, 08:44
Can't login to Bank app
I'm unable to log into my account it's the 3rd day today, I did call them promised to resolve it until now nothing. I need to access my funds on the other account but I can't. Why is discovery so negligent regarding its customers. I want to access my account and close whatever relationship I had with discovery bank
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
02 Sept 2025, 09:34Hi Amanda,
We do apologize for this experience. Please allow us to see how we may assist you to resolve this matter.
Based on the incident that was logged for you, it seems to be a network issue. We see that the screenshot you shared shows the app version as v6.6.0, this is not the most recent version of the app. The current version is v6.6.422.
Please share with us a screen recording not a screenshot, trying to log in with Wifi and then mobile data. Please use your ID number as the subject of the email so that we may find it and let us know once you have sent it.
Kind regards,
Tyrone
We do apologize for this experience. Please allow us to see how we may assist you to resolve this matter.
Based on the incident that was logged for you, it seems to be a network issue. We see that the screenshot you shared shows the app version as v6.6.0, this is not the most recent version of the app. The current version is v6.6.422.
Please share with us a screen recording not a screenshot, trying to log in with Wifi and then mobile data. Please use your ID number as the subject of the email so that we may find it and let us know once you have sent it.
Kind regards,
Tyrone
Discovery Bank's reply02 Sept 2025, 09:34
Official
Hi Amanda,
We do apologize for this experience. Please allow us to see how we may assist you to resolve this matter.
Based on the incident that was logged for you, it seems to be a network issue. We see that the screenshot you shared shows the app version as v6.6.0, this is not the most recent version of the app. The current version is v6.6.422.
Please share with us a screen recording not a screenshot, trying to log in with Wifi and then mobile data. Please use your ID number as the subject of the email so that we may find it and let us know once you have sent it.
Kind regards,
Tyrone
We do apologize for this experience. Please allow us to see how we may assist you to resolve this matter.
Based on the incident that was logged for you, it seems to be a network issue. We see that the screenshot you shared shows the app version as v6.6.0, this is not the most recent version of the app. The current version is v6.6.422.
Please share with us a screen recording not a screenshot, trying to log in with Wifi and then mobile data. Please use your ID number as the subject of the email so that we may find it and let us know once you have sent it.
Kind regards,
Tyrone
Discovery Bank's replyOfficial
05 Sept 2025, 14:37Hi Amanda,
We see that you have not shared any email with the needed screen recording or responded to our message, please do so that we may assist you regarding this case.
Kind regards,
Tyrone
We see that you have not shared any email with the needed screen recording or responded to our message, please do so that we may assist you regarding this case.
Kind regards,
Tyrone
Discovery Bank's reply05 Sept 2025, 14:37
Official
Hi Amanda,
We see that you have not shared any email with the needed screen recording or responded to our message, please do so that we may assist you regarding this case.
Kind regards,
Tyrone
We see that you have not shared any email with the needed screen recording or responded to our message, please do so that we may assist you regarding this case.
Kind regards,
Tyrone