JP
Johanna P
1 reviews | Active since Aug 2023
25 Sept 2025, 13:33
Cant log on to my banking app
I have opened an account with Discovery and could log in to the account before the money was deposited, now i can log in to my account, i have been advised to change my password, reboot my phone all sorts of things, but still i am unable to log in, this is so frustrating because i have debit orders switched to this account and now i am the one who have to pay for interest that will incur, I have been waiting on someone to call me back again and tell me what is the problem why cant i access my funds. This is urgent as we have bills to pay, and all we're getting is sorry, sorry, I want a solution, not a sorry. Contact me urgently
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
25 Sept 2025, 13:43Hi Johanna,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply25 Sept 2025, 13:43
Official
Hi Johanna,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
JP
Johanna P's updateReviewer Update
25 Sept 2025, 15:17This is urgent and needs to be sorted ASAP., or I'll be going to your offices in Sandton tomorrow if you are unable to give me answers. Funny thing is I was able to log in before the funds were deposited into the account. Now that I have funds, I can't access my money... I need answers and fast
JP
Johanna P's update25 Sept 2025, 15:17
Reviewer Update
This is urgent and needs to be sorted ASAP., or I'll be going to your offices in Sandton tomorrow if you are unable to give me answers. Funny thing is I was able to log in before the funds were deposited into the account. Now that I have funds, I can't access my money... I need answers and fast
Discovery Bank's replyOfficial
25 Sept 2025, 16:35Hi Johanna,
Kindly note that I’m treating your query with the urgency it deserves. I’ve followed up and escalated the matter — the consultant is also actively investigating your query.
We sincerely acknowledge the frustration and inconvenience this has caused, and we truly appreciate your patience and understanding during this time.
Kind regards,
Onthatile
Kindly note that I’m treating your query with the urgency it deserves. I’ve followed up and escalated the matter — the consultant is also actively investigating your query.
We sincerely acknowledge the frustration and inconvenience this has caused, and we truly appreciate your patience and understanding during this time.
Kind regards,
Onthatile
Discovery Bank's reply25 Sept 2025, 16:35
Official
Hi Johanna,
Kindly note that I’m treating your query with the urgency it deserves. I’ve followed up and escalated the matter — the consultant is also actively investigating your query.
We sincerely acknowledge the frustration and inconvenience this has caused, and we truly appreciate your patience and understanding during this time.
Kind regards,
Onthatile
Kindly note that I’m treating your query with the urgency it deserves. I’ve followed up and escalated the matter — the consultant is also actively investigating your query.
We sincerely acknowledge the frustration and inconvenience this has caused, and we truly appreciate your patience and understanding during this time.
Kind regards,
Onthatile
JP
Johanna P's updateReviewer Update
25 Sept 2025, 17:28I have tried that, logging in several times, resetting my password, rebooting my phone, i am connected to the wi-fi, I still can't access my account.
JP
Johanna P's update25 Sept 2025, 17:28
Reviewer Update
I have tried that, logging in several times, resetting my password, rebooting my phone, i am connected to the wi-fi, I still can't access my account.
Discovery Bank's replyOfficial
29 Sept 2025, 10:35Hi Johanna,
We have not received any response from your end. Our technical team has confirmed that you were able to log in successfully.
Kindly let us know if you require any further assistance.
Kind regards,
Onthatile
We have not received any response from your end. Our technical team has confirmed that you were able to log in successfully.
Kindly let us know if you require any further assistance.
Kind regards,
Onthatile
Discovery Bank's reply29 Sept 2025, 10:35
Official
Hi Johanna,
We have not received any response from your end. Our technical team has confirmed that you were able to log in successfully.
Kindly let us know if you require any further assistance.
Kind regards,
Onthatile
We have not received any response from your end. Our technical team has confirmed that you were able to log in successfully.
Kindly let us know if you require any further assistance.
Kind regards,
Onthatile