RH
Rudolph H
1 reviews | Active since Jul 2009
21 May 2023, 21:01
Can't get through to the call centre
Hi Discovery, I've been trying to get through to a discovery agent now multiple times. Every time they hang up or something. Every time i get passed the authorization stage the line just goes dead or a tele voice tells me I'm calling outside of operating hours, even though you guys claim to be 24 hours. I'm calling the number ***. I have a reference number that hasn't been attended to now since 07 May. I find this disconcerting and bad service. I get the feeling your operators are maybe doing this on purpose.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
09 Jun 2023, 10:30Hi Rudolph
Provide us with your German address and we'll log a case for an international delivery.
Please advise if you have already added the new card on the bank app.
Regards
Andile
Provide us with your German address and we'll log a case for an international delivery.
Please advise if you have already added the new card on the bank app.
Regards
Andile
Discovery Bank's reply09 Jun 2023, 10:30
Official
Hi Rudolph
Provide us with your German address and we'll log a case for an international delivery.
Please advise if you have already added the new card on the bank app.
Regards
Andile
Provide us with your German address and we'll log a case for an international delivery.
Please advise if you have already added the new card on the bank app.
Regards
Andile
RH
Rudolph H's updateReviewer Update
18 Jun 2023, 20:28Hi Andile, i received a call from an agent.
They gave me an option how to get the card delivered, even though its somewhat more complicated, but at least an option.
One isn't able to insert a German address in the app, since there is a problem with that feature.
1. The fields don't allow postal code characters longer than 4 characters(Germany has a length of 5 characters).
2. The app defaults back to South africa after saving, irrespective how often you change the country, it always goes back to South Africa after saving.
But for now, the workaround provided by the agent is a solution.
Regards
Rudolph Harms
They gave me an option how to get the card delivered, even though its somewhat more complicated, but at least an option.
One isn't able to insert a German address in the app, since there is a problem with that feature.
1. The fields don't allow postal code characters longer than 4 characters(Germany has a length of 5 characters).
2. The app defaults back to South africa after saving, irrespective how often you change the country, it always goes back to South Africa after saving.
But for now, the workaround provided by the agent is a solution.
Regards
Rudolph Harms
RH
Rudolph H's update18 Jun 2023, 20:28
Reviewer Update
Hi Andile, i received a call from an agent.
They gave me an option how to get the card delivered, even though its somewhat more complicated, but at least an option.
One isn't able to insert a German address in the app, since there is a problem with that feature.
1. The fields don't allow postal code characters longer than 4 characters(Germany has a length of 5 characters).
2. The app defaults back to South africa after saving, irrespective how often you change the country, it always goes back to South Africa after saving.
But for now, the workaround provided by the agent is a solution.
Regards
Rudolph Harms
They gave me an option how to get the card delivered, even though its somewhat more complicated, but at least an option.
One isn't able to insert a German address in the app, since there is a problem with that feature.
1. The fields don't allow postal code characters longer than 4 characters(Germany has a length of 5 characters).
2. The app defaults back to South africa after saving, irrespective how often you change the country, it always goes back to South Africa after saving.
But for now, the workaround provided by the agent is a solution.
Regards
Rudolph Harms
Discovery Bank's replyOfficial
20 Jun 2023, 06:05Good day Rudolph
Very happy to hear.
Kind regards
Very happy to hear.
Kind regards
Discovery Bank's reply20 Jun 2023, 06:05
Official
Good day Rudolph
Very happy to hear.
Kind regards
Very happy to hear.
Kind regards