TD
Tony D
1 reviews | Active since Jan 2013
03 Dec 2019, 11:16
Can't get statemnts
Somuch for an online bank! Cannot just get my statements. Everything on the app - can't print from there, cannot review, save documents. Where's the web page? I need my up to date statement for VAT processing, cannot get it from the app, and the call center has to direct me to the "hidden" statement, then I have to email it to myself and only then print. BUT I cannot get a date range, and details are only up to the 11th, it is now the 3rd of the NEXT month. Shockingly bad Discovery. Spend less time pushing all your marketing **** at us and deliver a real banking service - you have such an opportunity to leapfrog the competition but you are more interested in your schemes than in serving banking customers.
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Replies (1)
Discovery Bank's replyOfficial
05 Dec 2019, 15:04Good day Tony
Thank you for bringing your concerns to our attention.
Due to the Discovery Bank being a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure.
We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. For this reason, you will only be able to access the statements directly on the Bank app, then email it to yourself if you need to print the statement.
Please follow the below steps to access your statements on the Bank app: · Log in on the Bank app· Select “more” at the bottom of the screen · Select “documents” · Select “inbox” · Select “statements” You will only have access to your monthly account statements as per your billing cycle. If your current billing cycle has not closed i.e. November statement not closed, you will only have access to your last closed statement.
Furthermore, you can contact us to request for a CSV statement which will have your latest transaction history.
We currently do not have the function that allows you to download CSV statements on the Bank app, however we are working tirelessly to ensure that we roll out the most important features and functions on the Bank app to make your Banking much more convenient.
Kind regards Neo Senwelo
Thank you for bringing your concerns to our attention.
Due to the Discovery Bank being a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure.
We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. For this reason, you will only be able to access the statements directly on the Bank app, then email it to yourself if you need to print the statement.
Please follow the below steps to access your statements on the Bank app: · Log in on the Bank app· Select “more” at the bottom of the screen · Select “documents” · Select “inbox” · Select “statements” You will only have access to your monthly account statements as per your billing cycle. If your current billing cycle has not closed i.e. November statement not closed, you will only have access to your last closed statement.
Furthermore, you can contact us to request for a CSV statement which will have your latest transaction history.
We currently do not have the function that allows you to download CSV statements on the Bank app, however we are working tirelessly to ensure that we roll out the most important features and functions on the Bank app to make your Banking much more convenient.
Kind regards Neo Senwelo
Discovery Bank's reply05 Dec 2019, 15:04
Official
Good day Tony
Thank you for bringing your concerns to our attention.
Due to the Discovery Bank being a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure.
We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. For this reason, you will only be able to access the statements directly on the Bank app, then email it to yourself if you need to print the statement.
Please follow the below steps to access your statements on the Bank app: · Log in on the Bank app· Select “more” at the bottom of the screen · Select “documents” · Select “inbox” · Select “statements” You will only have access to your monthly account statements as per your billing cycle. If your current billing cycle has not closed i.e. November statement not closed, you will only have access to your last closed statement.
Furthermore, you can contact us to request for a CSV statement which will have your latest transaction history.
We currently do not have the function that allows you to download CSV statements on the Bank app, however we are working tirelessly to ensure that we roll out the most important features and functions on the Bank app to make your Banking much more convenient.
Kind regards Neo Senwelo
Thank you for bringing your concerns to our attention.
Due to the Discovery Bank being a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure.
We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. For this reason, you will only be able to access the statements directly on the Bank app, then email it to yourself if you need to print the statement.
Please follow the below steps to access your statements on the Bank app: · Log in on the Bank app· Select “more” at the bottom of the screen · Select “documents” · Select “inbox” · Select “statements” You will only have access to your monthly account statements as per your billing cycle. If your current billing cycle has not closed i.e. November statement not closed, you will only have access to your last closed statement.
Furthermore, you can contact us to request for a CSV statement which will have your latest transaction history.
We currently do not have the function that allows you to download CSV statements on the Bank app, however we are working tirelessly to ensure that we roll out the most important features and functions on the Bank app to make your Banking much more convenient.
Kind regards Neo Senwelo