CANT CLOSE ACCOUNT THAT I NEVER ASKED FOR

I never requested an account with discovery bank. My account was migrated to them from FNB without my consent. I am now trying to close my account as I am getting charged monthly for something I never wanted. I contacted their helpline and was sent a mail telling me i needed to go online and click on "close account'- When I do this, it tells me i cannot close my account from the web. Do these imbeciles even know what they are doing? I phoned back and was told by the agent that he cannot help me. I cant even warn the public not to use discovery bank as it seems they are able to register one for products, and charge, for something that was never requested. I leave for Portugal today to get away from this underhanded ******* behaviour that defines South Africa.