Cannot Live up to their promises!!! Poor service

<p>I have a credit card with discovery, I had made a transaction and later made a payment...I then mailed the depeartment to request to settle my account and confirm if I they had received payment and confirmed if I would no longer be debited...they tried calling me at 6:05am , which I could not answer due to obvious reasons, I then got a response on email stating that funds were received and that I will not be debited. I had clearly asked them in mail that I wanted to settle account,hence the payment made...months later I still happen to be owing them funds...upon investigation, and lots of 30minute + calls, I was promised to have the matter dealt with, from person to person...and even a head office manager, but no response yet or even courtesy call to know progress...It turns out,that individual that responded to my mail forget a key piece of information that would have saved this from happening but I am still the one that is losing out yet they ar e a financial advisor...( that misses out key info)...I am still waiting for Anita and Mrs Neo to give me feedback. I see it as unfair because, I kept my side of the deal 100% as agreed, but I cannot say the same for Discovery Card division.</p>