lM
lereng M
1 reviews | Active since Feb 2016
07 May 2023, 14:12
Cannot access my money
Fixed deposit account matured but i still cannot access my money. Received an sms on the 3rd of May saying my policy is maturing on the 6th may and the instructions i gave will be carried out. Today the 7th of may when i call to enquire they want to blame me saying i did not give instructions on what should have happened when i gave instructions upon creation of the policy. I need access to this money as i planned things around the 6th of May but now they want me to wait another 3 days.
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Discovery Bank's replyOfficial
08 May 2023, 06:12Hi Lereng
Please acknowledge this as receipt of your complaint.
In order for the funds to be released it is essential to make instructions on the Discovery Bank app.
Ill conduct an investigation on your query, and provide you with feedback.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
In order for the funds to be released it is essential to make instructions on the Discovery Bank app.
Ill conduct an investigation on your query, and provide you with feedback.
Regards
Khanyi
Discovery Bank's reply08 May 2023, 06:12
Official
Hi Lereng
Please acknowledge this as receipt of your complaint.
In order for the funds to be released it is essential to make instructions on the Discovery Bank app.
Ill conduct an investigation on your query, and provide you with feedback.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
In order for the funds to be released it is essential to make instructions on the Discovery Bank app.
Ill conduct an investigation on your query, and provide you with feedback.
Regards
Khanyi