YN
Yaghya N

1 reviews | Active since Mar 2009

21 Apr 2017, 16:09

Cancelling due to inability of courier to deliver card

<p>CCD couriers called me to make an appointment to deliver my discovery card on Tuesday morning. I then made arrangements to be at home specifically for the delivery. They then sent me a message that the delivery is delayed. So I continued to wait the entire day. Still no card!</p> <p> </p> <p>They then told me they would deliver on Friday between 2PM and 4 PM. I am now home just in order to receive this delivery. It's past 4PM and my card still hasn't been delivered. </p> <p> </p> <p>At this rate it's easier for me to cancel the card with them and use another providers services. </p>

0
Replies (2)
YN
Yaghya N's update21 Apr 2017, 16:53
Reviewer Update

Got the card eventually.

CCD couriers was to blame for taking down the incorrect address. The driver phoned me directly and got the correct address.

Discovery Bank
Discovery Bank's reply24 Apr 2017, 08:36
Official

Dear yyyyyy

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

We are pleased to hear that your query has been resolved.

Your reference number is – ***