Cancelled card without notification before delivering new card
<p>Last week I requested a new card due to a name change. Today while phoning discovery card to notify them that I will be out of the country from Sunday, I am told that my card is no longer active as I will soon receive the new one. My card has therefore been cancelled without notification or my approval.</p> <p>Firstly, my card should never have been cancelled before I receive the new one. In fact the old card should not have been cancelled until I activate the new one and approve for the old one to be cancelled.</p> <p>This has caused extreme inconvenience since I cannot spend on my card and cannot recieve a payment which I was expecting for travel expenses. Discovery Card's handling of this incident is unacceptable and I would like to know how they will correct this matter.</p>
Hi leanne-lobb
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***
Kind regards
Discovery Card Team
Hi leanne-lobb
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***
Kind regards
Discovery Card Team
Hi leanne-lobb
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***
Kind regards
Discovery Card Team
Hi leanne-lobb
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***
Kind regards
Discovery Card Team
