AF
Armando F

1 reviews | Active since Dec 2015

19 Apr 2017, 13:49

Cancellation of card

<p>I've requested the closure of my Discovery Credit Card Account and have had no feedback proof that this has been done, in fact they continue to bill me monthly fees.</p> <p>The sequence of events were as follows:-</p> <p>1) 13/03/2017 - Email sent with completed Account Closure Form.</p> <p>2) 13/03/2017 - Am told that I need to pay an outstanding amount of R443.21 which I emediatley do and proof thereof is sent.</p> <p>3) 13/03/2017 - Receive automated reply that a consultant will be contacting me but nothing to date.</p> <p>4) 17/03/2017 - Receive email stating that R375.00 will be reversed to the account because of "Miles Fee Reversal.</p> <p>5) 18/03/2017 - Receive monthly statement with R55.00 deducted for fees.</p> <p>6) 27/03/2017 - Send Discovery an email stating the above sequence and how I will be reimbursed the R375.00</p> <p>7) 19/04/2017 - Receive another monthly statement with another R55.00 deducted for fees.</p> <p> </p> <p>I'm extremely disappointed with the level of service.</p>

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Replies (2)
Discovery Bank
Discovery Bank's reply19 Apr 2017, 14:18
Official

Dear Armando Fig

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this afternoon.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***

AF
Armando F's update19 Apr 2017, 14:48
Reviewer Update

Prompt reply within 15 minutes of my complaint. Thank you Rasigan Pillay.