1 reviews | Active since Mar 2009
Cancellation not processed for a year
I have on numerous occasions attempted to cancel my Credit Card for the past year. Each time there seems to be a different issue as to why I cannot cancel.
Can someone assist with this, or would the Banking Ombudsman be my only point of resolution?
Thank you for your comment.
I can confirm that you sent a request to close your account in February 2016. Your Discovery Card Protector policy was cancelled in April 2016 and thereafter our consultants did not close your account as requested.
I agree that this is not acceptable and it is on this basis that I have reviewed the fees and processed a reversal into your account. I have now successfully closed your account.
I am sorry about the frustration that this has caused you. Please do let me know if you need anything else.
Best Regards
Amanda
Thank you for your comment.
I can confirm that you sent a request to close your account in February 2016. Your Discovery Card Protector policy was cancelled in April 2016 and thereafter our consultants did not close your account as requested.
I agree that this is not acceptable and it is on this basis that I have reviewed the fees and processed a reversal into your account. I have now successfully closed your account.
I am sorry about the frustration that this has caused you. Please do let me know if you need anything else.
Best Regards
Amanda