1 reviews | Active since Mar 2019
Cancel your Discovery Credit Card now!
Discovery Credit Card is a sham! First they lock me out of all my accounts for not making a payment on the CC. Then I am unable to make a payment from my Transaction account to the CC because it is also locked for some reason. So I need to transfer money from an external bank to the CC in order to unlock it! Have you ever heard of something so ludicrous - you need to have another bank account in order to unlock your Discovery bank account.
But that's not the worst! I noticed I am being charged interest on my CC for about R300. Just for comparison, with my ABSA CC in the last 6 months I was charged about R8 interest in Total.
So I phone the Call centre to explain to me why I am being charged interest when I should be getting 55-day interest free on point-of-purchase transactions. She says it's because I missed a payment on my CC and now I am being charged interest. Not only that, my interest-free benefit has fallen away for the next 2-months. I check the T&C's and it mentions nothing about that but she insists that is the way they have been trained.
I am sorry but this feels like a **** to me! I am unable to see exactly what the interest is charged for, the call centre agent gives me a different explanation compared to what the T&C's state and regardless of all that - why am I being charged interest? If you say 55-day interest free then it should be 55-days, how does it fall away after 20-days if you didn't make a payment?
I have cancelled this product and I urge everyone else to do the same. With ABSA I've paid R8 interest in 6-months. With Discovery I've already paid R500 interest in 2-months and I don't even know why! I'm moving back to ABSA.
Please acknowledge this as receipt of your complaint.
We do apologise for the service you have received, we'll further investigate your case and provide you with feedback as soon as possible.
Regards
Khanyi
Please acknowledge this as receipt of your complaint.
We do apologise for the service you have received, we'll further investigate your case and provide you with feedback as soon as possible.
Regards
Khanyi
