RY
Russel Y
1 reviews | Active since Jul 2011
02 Dec 2015, 09:05
Can't get a response
A debit order was incorrectly taken off my credit card on 27 Nov. On the statement this is set (bizarrely) against the cash back section.<br> <br> Two agents and one manager have agreed that it is a mistake (variously blaming it on the system, FNB and Standard Bank).<br> <br> I have had 2 promises of being called back, but am still waiting. Meanwhile my limit is compromised, and I need to use the card.<br> <br> RA Yeo
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Discovery Bank's replyOfficial
02 Dec 2015, 12:54Hello RusselY,
Thank you for your comments and for bringing this matter to our attention.
We've liaised with Thesigan and understand that he made contact with you this morning to confirm that the matter has now been resolved.
We would like to extend our sincere apologies for this issue and the delay caused.
Thank you for your kind patience while we resolved this query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We've liaised with Thesigan and understand that he made contact with you this morning to confirm that the matter has now been resolved.
We would like to extend our sincere apologies for this issue and the delay caused.
Thank you for your kind patience while we resolved this query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply02 Dec 2015, 12:54
Official
Hello RusselY,
Thank you for your comments and for bringing this matter to our attention.
We've liaised with Thesigan and understand that he made contact with you this morning to confirm that the matter has now been resolved.
We would like to extend our sincere apologies for this issue and the delay caused.
Thank you for your kind patience while we resolved this query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We've liaised with Thesigan and understand that he made contact with you this morning to confirm that the matter has now been resolved.
We would like to extend our sincere apologies for this issue and the delay caused.
Thank you for your kind patience while we resolved this query.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za