AK
Allen K

1 reviews | Active since May 2013

29 Feb 2016, 17:28

Can't Activate Credit Card !

This is simply appalling !<br> Courier delivers new Credit Card.<br> 3 ways to activate it; SMS, Website, Call Centre.<br> Cant do SMS, because only after courier has left do you realise you didn't ask for the tracking number to put on the SMS.<br> Website, technical error as usual, Discovery Website extremely snaggy and unuserfriendly.<br> Call Centre, 40 Mins wait.<br> Just a simple task to activate the Card.<br> Don't battle like this at other Institutions.<br> Not good enough Discovery.<br> Shape up or ship out.

0
Replies (1)
Discovery Bank
Discovery Bank's reply01 Mar 2016, 10:20
Official
Hello allenk,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard