EB
Ed B

1 reviews | Active since Nov 2019

31 Dec 2020, 08:59

Calling Discovery Bank!!??

Had Discovery Credit Card for many years and was very happy with the service but not going to be forced to belong to a bank whose principles I don't agree with. However trying to cancel with this Bank is very difficult as there appears to be only one email address whose inbox is full!!?? I ex-country in a remote area for quite a while and can't phone. I hate doing business by phone anyway as there is no record - can you imagine a bank without email addresses?? And also quite strange that in my quest to cancel this unrequested account I hope to make contact with the Bank via Hello Peter as I can't do so through it's own structures .... Anybody from Discovery reading this, my name is ED Beesley - please cancel my business with you ASAP

0
Replies (3)
Discovery Bank
Discovery Bank's reply19 Jan 2021, 17:40
Official
Hi Ed

Thank you for bringing your concerns to our attention.

We have logged a case for your account to be closed.

Once we receive feedback we will revert back to you.

Please accept our apologies for the delay and frustration caused in this regard.

Regards
Chane Fredericks
Discovery Bank
Discovery Bank's reply26 Jan 2021, 13:30
Official
Hi Ed

I hope this email finds you well.

This is just to update you and let you know that a settlement letter has been sent to you in order for you to settle your account.

Once you have settled your account we can procced with closure.

Regards
Chane
EB
Ed B's update01 Feb 2021, 19:52
Reviewer Update
Fantastic, account closed at last!!!