Call Centre Service

I am very very disappointed with the service I got from the 'Call Centre' of Discovery Bank. I tried to open up my account for the 5th time and they still can't help me to ' ACTIVATE' my account, I send them numerous times 'proof of address' and still they can't do their job properly. My husband have put money in the account to open it, they delivered the card by my front door but never activated the card but they also took the money from the bank account that wasn't even open/activated at all! When it comes down to law 'it is *****'! We, have send numerous files... I am speechless Discovery! Call Centre women has put the phone down in my husband's ear that is not nice!