1 reviews | Active since Jul 2015
CALL CENTRE GIVING INCORRET FEEDBACK
I am extremely unhappy with Discovery's service!!! I paid for a Netflorist transaction yesterday. Part payment with Discovery Miles and part payment with my card. The card payment was processed but the MILES transaction showed as not processed. My Interflora order was therefore not processed. BUT this transaction DID went of my MILES. All thsi happened becuase DISCOVERY had a technical glitch!!! A glith that is now costing me money and time!!I mailed Discovery and Romeo Luthuli gave me a very generic response without investigation this matter. His response was totally incorrect.<br> WRefNo#***#- -MailRef#***#- -MailRef#***#-<br> ***<br> Please have a look on my records for all the mails that I have sent regarding this matter.<br>
Thank you for your comments and for bringing this matter to our attention.
We have liaised with Romeo this morning and he will be in contact with you in order to resolve this matter once and for all.
We have also received all your emails and Romeo was responding as per these mails.
Once again, we sincerely apologise for the technical glitch but our team will assist with reversing the transactions for you.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We have liaised with Romeo this morning and he will be in contact with you in order to resolve this matter once and for all.
We have also received all your emails and Romeo was responding as per these mails.
Once again, we sincerely apologise for the technical glitch but our team will assist with reversing the transactions for you.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za