SB
Shana B
1 reviews | Active since Jul 2019
01 Jun 2021, 17:35
Call centre agents a saving grace when app fails
Mtamto from the Discovery Bank call centre was so helpful, he put in motion resolving an issue that had been persisting for days and after numerous phone calls and emails the problem is being resolved. It was such a shame that the app would not let me access one of my products, but he has assured me the fix will happen tomorrow and be backdated for today. He and all the Discovery Bank call centre agents are excellent and really a cut above the rest. Thanks!
Helpful (0)
Replies (3)0
Replies (3)Discovery Bank's replyOfficial
02 Jun 2021, 08:27Good day Shana
Thank you for the feedback this is such amazing feedback. We will definitely pass on the compliment to our servicing team.
Regards
Sibongile
Thank you for the feedback this is such amazing feedback. We will definitely pass on the compliment to our servicing team.
Regards
Sibongile
Discovery Bank's reply02 Jun 2021, 08:27
Official
Good day Shana
Thank you for the feedback this is such amazing feedback. We will definitely pass on the compliment to our servicing team.
Regards
Sibongile
Thank you for the feedback this is such amazing feedback. We will definitely pass on the compliment to our servicing team.
Regards
Sibongile
SB
Shana B's updateReviewer Update
02 Jun 2021, 09:47Thanks! Just after I posted my review the fix had already come through, I didn't even have to wait until today. I also had confirmation from Product Operations today. Excellent stuff!
SB
Shana B's update02 Jun 2021, 09:47
Reviewer Update
Thanks! Just after I posted my review the fix had already come through, I didn't even have to wait until today. I also had confirmation from Product Operations today. Excellent stuff!
Discovery Bank's replyOfficial
06 Jun 2021, 10:25Good Shana
Thank you for trusting Discovery Bank to offer you with great service.
Regards
Sibongile
Thank you for trusting Discovery Bank to offer you with great service.
Regards
Sibongile
Discovery Bank's reply06 Jun 2021, 10:25
Official
Good Shana
Thank you for trusting Discovery Bank to offer you with great service.
Regards
Sibongile
Thank you for trusting Discovery Bank to offer you with great service.
Regards
Sibongile
