MK
Mohamed K

1 reviews | Active since Jun 2016

18 Jun 2016, 18:25

C'mon, move with the times!

<p>I received an email notifying me that my Discovery Card will be expiring soon. However, the following text was contained within the email:</p> <p> </p> <p>On delivery of your Discovery Card, please give the courier a copy of your green barcoded identity document and your proof of residence for our records. Please also have the originals of these documents available to show the courier.</p> <p> </p> <p>Surely, the powers that be at Discovery Card know that the South African Govt has started rolling out the new Smartcard ID, hence making it impossible for some to provide a valid green barcoded identity document! </p> <p> </p> <p>Perhaps consider amending the requirements to:</p> <p> </p> <p>On delivery of your Discovery Card, please give the courier a copy of your South African issued barcoded identity document and your proof of residence for our records. Please also have the originals of these documents available to show the courier.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply20 Jun 2016, 08:29
Official

Dear mi_keeka

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)