1 reviews | Active since May 2010
Budget facility out of order
I got my card last year and since then had trouble buying on budget. I finally phoned on 20 April and complained I was told its Edgards, The Westernshoppe, Perfect 10 etc's machines that is out of order not my card. I then had a dentist appointment and again the budget facility did not work. I phoned again. This time I was told that they will launch an enquiry and that I could move the purchase to budget once it has gone through. Please note that every time I do this it costs R67 and since I had purchases going back to last December it adds up! The money has not been transferred, I don't have a working budget facility and I have to pay my rent.And I am too scared to go tp a store to buy anything since my card might not work!
Thank you for your comments and for bringing this matter to our attention.
At the outset we must apologise sincerely for the frustrations you've experienced with your Budget facility thus far.
We notice that our agent (Kendy) is working with our System Analyts in order to correct this matter. Kendy will contact you with feedback (reference number: ***).
We also see that you've spoken to Raylene with regards to moving the transaction. We will instruct Raylene to contact you regarding the fee you incurred for moving the transaction from Straight to Budget on your DiscoveryCard.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset we must apologise sincerely for the frustrations you've experienced with your Budget facility thus far.
We notice that our agent (Kendy) is working with our System Analyts in order to correct this matter. Kendy will contact you with feedback (reference number: ***).
We also see that you've spoken to Raylene with regards to moving the transaction. We will instruct Raylene to contact you regarding the fee you incurred for moving the transaction from Straight to Budget on your DiscoveryCard.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za