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mark L
1 reviews | Active since Feb 2012
28 May 2021, 08:59
Broken promises or just consistently poor customer service ?
0n the 19th of this month Discovery bank promised to get their ***** department to come back to me regarding a potential ***** issue.
Here we are 9 days ( 7 working days) later and not a whisper.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
28 May 2021, 09:25Hi Mark
Thank you for reaching out to us.
I would like to help you with this query. Please could you send me more information on the pending ***** case, and I will ensure to escalate it as a matte of urgency.
Do not forget that if you do require any additional assistance, you can contact us anytime on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thank you for reaching out to us.
I would like to help you with this query. Please could you send me more information on the pending ***** case, and I will ensure to escalate it as a matte of urgency.
Do not forget that if you do require any additional assistance, you can contact us anytime on the toll-free number (0800) 07 9697.
Regards
Girshwin
Discovery Bank's reply28 May 2021, 09:25
Official
Hi Mark
Thank you for reaching out to us.
I would like to help you with this query. Please could you send me more information on the pending ***** case, and I will ensure to escalate it as a matte of urgency.
Do not forget that if you do require any additional assistance, you can contact us anytime on the toll-free number (0800) 07 9697.
Regards
Girshwin
Thank you for reaching out to us.
I would like to help you with this query. Please could you send me more information on the pending ***** case, and I will ensure to escalate it as a matte of urgency.
Do not forget that if you do require any additional assistance, you can contact us anytime on the toll-free number (0800) 07 9697.
Regards
Girshwin
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mark L's updateReviewer Update
28 May 2021, 09:32Girshwin, you have my email on your system, please send me a use able email address we can correspond on. Calling does not work. Its not toll free, just eye wateringly expensive as I am overseas.
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mark L's update28 May 2021, 09:32
Reviewer Update
Girshwin, you have my email on your system, please send me a use able email address we can correspond on. Calling does not work. Its not toll free, just eye wateringly expensive as I am overseas.
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mark L's updateReviewer Update
16 Jun 2021, 09:03Once again, i am not surprised by Discovery's poor service. Despite supplying them all the information they required on 2nd June .. no response, no action. The ********** debit orders continue despite my request for them to halt them.
It appears that Disco are just getting too big , too arrogant, too concerned with making money, and less concerned about their customers.
a One star rating for Disco is being way too generous.
It appears that Disco are just getting too big , too arrogant, too concerned with making money, and less concerned about their customers.
a One star rating for Disco is being way too generous.
mL
mark L's update16 Jun 2021, 09:03
Reviewer Update
Once again, i am not surprised by Discovery's poor service. Despite supplying them all the information they required on 2nd June .. no response, no action. The ********** debit orders continue despite my request for them to halt them.
It appears that Disco are just getting too big , too arrogant, too concerned with making money, and less concerned about their customers.
a One star rating for Disco is being way too generous.
It appears that Disco are just getting too big , too arrogant, too concerned with making money, and less concerned about their customers.
a One star rating for Disco is being way too generous.