1 reviews | Active since May 2021
Broken promises and an awful customer experience
I am extremely frustrated with the service I have received (or NOT received) from Discovery Bank. I have been a secondary card holder on Discovery for many years and since the Vitality rules changed in Feb 2021 I no longer get my gym booster cash bank benefit. So at the beginning of March I decided to open my own discovery credit card account so that I would be eligible for the cash back. Fast forward two months and I still haven't been able to open an account. I have called the call centre multiple times (various service agents have promised to assist me, promised to call back, promised to resolve it as a matter of urgency). I have sent multiple emails to discovery and I only ever get an automated response promising that this will be addressed. To add to my frustration, I get daily sms's and emails from Discovery telling me that my account is "just a few clicks away". It's not a few clicks away. Your mobile app is the worst. I'm sure by the time this is resolved you'll have changed your rules again and I won't be eligible for gym booster cash back anyway. :(
Thank you for reaching out to us and bringing your concerns to our attention.
We apologise on all the inconveniences caused in this regard this is not the level of service we strive to provide.
We will investigate your query, and get back to you regarding your issue.
Regards
Sibongile
Thank you for reaching out to us and bringing your concerns to our attention.
We apologise on all the inconveniences caused in this regard this is not the level of service we strive to provide.
We will investigate your query, and get back to you regarding your issue.
Regards
Sibongile
You were very quick to respond to my negative review, but it seems as though you didn't action anything. It's two business days later and no one has reached out to me to resolve this. I'm not looking for a nice reply on the internet, I'm actually looking for someone at Discovery bank to care about having me as a client enough to actually follow up!!!
You were very quick to respond to my negative review, but it seems as though you didn't action anything. It's two business days later and no one has reached out to me to resolve this. I'm not looking for a nice reply on the internet, I'm actually looking for someone at Discovery bank to care about having me as a client enough to actually follow up!!!
Apologies for the delay in response and not reverting back with feedback promptly.
On our records it indicates an accepted offer for your mobile credit application, we have however escalated the matter to our credit team to advise us on what could be a delay in your application so we can find get the matter resolved.
Once our credit team gives us a go ahead and advise us on the hold we will advise.
Again please accept our sincere apologies on this, understandably so we get the frustration of you missing out on your rewards and the lengthy process this has been.
Regards
Sibongile
Apologies for the delay in response and not reverting back with feedback promptly.
On our records it indicates an accepted offer for your mobile credit application, we have however escalated the matter to our credit team to advise us on what could be a delay in your application so we can find get the matter resolved.
Once our credit team gives us a go ahead and advise us on the hold we will advise.
Again please accept our sincere apologies on this, understandably so we get the frustration of you missing out on your rewards and the lengthy process this has been.
Regards
Sibongile