Breach of SLA by Discovery Bank

Discovery Bank have breached their Service Level Agreement by consistently neglecting their Turn Around Time which they gave to me regarding my credit account enquiry. Here is my story….

I am unable to adjust my credit limit on my banking app because of a block in my banking profile. I called Discovery Bank on 26 May 2025 and asked them to lift/clear this block so that I could adjust my limit. I was told that a Team Leader would do this within 24-hours. Five days and multiple calls later, nothing has been done. To make matters worse, with each call I made, I was given a TAT of 24 hours. It has been 120 hours since I made this request and I still haven’t gotten any assistance from Discovery Bank. I have a dozen reference numbers from multiple requests but zero outcomes.

This poor quality of service alludes to negligence and compliancy among the staff members and I am unable to bank under such conditions.

I am prepared to escalate this matter further than this until it receives the necessary attention and until it achieves the desired outcome.

The fact that I have to write an entire review on Discovery Bank’s negligence to such a simple request already says a lot about the putrid nature of Discovery Bank’s service.

Based on this experience with the bank, I do not recommend that you, the reader, take up their services.