KS
Katia S

1 reviews | Active since Jan 2014

05 Nov 2020, 20:04

Breach of POPI act

I am a discovery client I have Pretty much all the products.

Retirement annuity Medical aid Insurance car and house Vitality A credit card when it was administered by FNB

So for the past four months I have trying to move Over to discovery bank to get access to my credit card.

Not only has discovery bank utilized and linked my information to another person, concerning the POPI act. It took five escalations to get it sorted.

I then ordered my card and got delivered a card embossed with my husbands name in my card. I called this Saturday and escalated the matter reference number can be provided. Today is Thursday not one person has called me to sort out my issues.

Discovery stick to Heath and medical aid and leave banking to the experts you know banking.

Will be shutting down all my accounts.

0
Replies (1)
Discovery Bank
Discovery Bank's reply10 Nov 2020, 11:50
Official
Hi Katia

I am sorry to hear about your experience with us.  We aim to create a dazzling experience for each and every client, so I am very sorry for the frustration this has caused. I have escalated delivery of your card in order for it to be delivered within the next couple of working days. Please expect a call from our courier company.

Regards
AJ