Brand New Credit Card faulty

I am writing on behalf of my mom.<br> She received her new Credit Card on Tuesday. I assisted her with activating the card online [URL Removed] and it told us that it was active.<br> However, she tried to use it yesterday and it says the pin is incorrect.<br> She has now phoned the helpline and the guy in the call centre says it needs to be reset and that it will only be done by Tuesday. REALLY!!!! She needs to use the card today to pay bills as this is the only card she has.<br> I then tried to register on FNB sites, as this is apparently how you can reset a pin, and it says the pin in invalid.<br> She needs this card activated today.<br> Is this really the service discovery gives? To have this card is not cheap and the service is progressively getting worse as I too have had major issues with my Platinum card recently.<br>