SS
Steve S
1 reviews | Active since Feb 2015
13 Oct 2022, 08:30
Brain dead bank
What a mess. They keep asking for FICA stuff, and I keep sending it, and three months later they ask for it again. Every time, they threaten to block the account if I don't send it. Over and over, and over. Sooo frustrating!! Complete their form, when it asks for employment details select 'Housewife' from the drop-down menu, then it asks for income and it won't accept R0. What idiots write their software!! Brain dead bank!
Helpful (0)
Replies (10)0
Replies (10)
Discovery Bank's replyOfficial
14 Oct 2022, 14:42Hi Steve
Thanks for reaching out to us.
Please confirm is this for FICA of your Discovery Bank account?
Regards
Girshwin
Thanks for reaching out to us.
Please confirm is this for FICA of your Discovery Bank account?
Regards
Girshwin
Discovery Bank's reply14 Oct 2022, 14:42
Official
Hi Steve
Thanks for reaching out to us.
Please confirm is this for FICA of your Discovery Bank account?
Regards
Girshwin
Thanks for reaching out to us.
Please confirm is this for FICA of your Discovery Bank account?
Regards
Girshwin
SS
Steve S's updateReviewer Update
17 Oct 2022, 14:01It is for FICA of my wife, for Discovery Bank.
The most frustrating thing about this is that she does not even have an account with Discovery Bank - she's just a secondary cardholder on my account!
The most frustrating thing about this is that she does not even have an account with Discovery Bank - she's just a secondary cardholder on my account!
SS
Steve S's update17 Oct 2022, 14:01
Reviewer Update
It is for FICA of my wife, for Discovery Bank.
The most frustrating thing about this is that she does not even have an account with Discovery Bank - she's just a secondary cardholder on my account!
The most frustrating thing about this is that she does not even have an account with Discovery Bank - she's just a secondary cardholder on my account!
Discovery Bank's replyOfficial
17 Oct 2022, 14:06Thank you for your confirmation Steve.
Because your wife has a client profile with us we must ensure that we FICA her profile.
What documents are you requested to upload?
Regards
Girshwin
Because your wife has a client profile with us we must ensure that we FICA her profile.
What documents are you requested to upload?
Regards
Girshwin
Discovery Bank's reply17 Oct 2022, 14:06
Official
Thank you for your confirmation Steve.
Because your wife has a client profile with us we must ensure that we FICA her profile.
What documents are you requested to upload?
Regards
Girshwin
Because your wife has a client profile with us we must ensure that we FICA her profile.
What documents are you requested to upload?
Regards
Girshwin
SS
Steve S's updateReviewer Update
17 Oct 2022, 14:53Hi Girshwin
The request was for Employment details and Source of Income. As I've said before, she is a housewife, she does not have an independent source of income.
The request was for Employment details and Source of Income. As I've said before, she is a housewife, she does not have an independent source of income.
SS
Steve S's update17 Oct 2022, 14:53
Reviewer Update
Hi Girshwin
The request was for Employment details and Source of Income. As I've said before, she is a housewife, she does not have an independent source of income.
The request was for Employment details and Source of Income. As I've said before, she is a housewife, she does not have an independent source of income.
SS
Steve S's updateReviewer Update
18 Oct 2022, 10:45I entered R0.01c and moved on. But I've completed the FICA process in March (your Nicolene De Koker assisted), then in June (only 3 months later) my wife received another FICA request, and on 16th September yet another. Why is this happening every few months. More importantly - please stop it!
SS
Steve S's update18 Oct 2022, 10:45
Reviewer Update
I entered R0.01c and moved on. But I've completed the FICA process in March (your Nicolene De Koker assisted), then in June (only 3 months later) my wife received another FICA request, and on 16th September yet another. Why is this happening every few months. More importantly - please stop it!
Discovery Bank's replyOfficial
19 Oct 2022, 13:25Hi Steve
Thats correct her verification of address and identity has been completed, however, income verification has to still be completed and was never completed in the past. You can log into her secondary card website and have her details updated.
Regards
Girshwin
Thats correct her verification of address and identity has been completed, however, income verification has to still be completed and was never completed in the past. You can log into her secondary card website and have her details updated.
Regards
Girshwin
Discovery Bank's reply19 Oct 2022, 13:25
Official
Hi Steve
Thats correct her verification of address and identity has been completed, however, income verification has to still be completed and was never completed in the past. You can log into her secondary card website and have her details updated.
Regards
Girshwin
Thats correct her verification of address and identity has been completed, however, income verification has to still be completed and was never completed in the past. You can log into her secondary card website and have her details updated.
Regards
Girshwin
SS
Steve S's updateReviewer Update
19 Oct 2022, 14:33Hi Girshwin
She can't login because she does not have access to the Discovery Bank app. We're overseas and she dropped her phone - she's using a borrowed phone until she returns to SA and can have hers repaired.
It's impossible to login without the banking app. The geniusses at Discovery did not think of providing an alternative method.
Regards
Steve
She can't login because she does not have access to the Discovery Bank app. We're overseas and she dropped her phone - she's using a borrowed phone until she returns to SA and can have hers repaired.
It's impossible to login without the banking app. The geniusses at Discovery did not think of providing an alternative method.
Regards
Steve
SS
Steve S's update19 Oct 2022, 14:33
Reviewer Update
Hi Girshwin
She can't login because she does not have access to the Discovery Bank app. We're overseas and she dropped her phone - she's using a borrowed phone until she returns to SA and can have hers repaired.
It's impossible to login without the banking app. The geniusses at Discovery did not think of providing an alternative method.
Regards
Steve
She can't login because she does not have access to the Discovery Bank app. We're overseas and she dropped her phone - she's using a borrowed phone until she returns to SA and can have hers repaired.
It's impossible to login without the banking app. The geniusses at Discovery did not think of providing an alternative method.
Regards
Steve
Discovery Bank's replyOfficial
19 Oct 2022, 15:00Thanks for letting us know Steve. Do you know when you will return to S.A
Regards
Girshwin
Regards
Girshwin
Discovery Bank's reply19 Oct 2022, 15:00
Official
Thanks for letting us know Steve. Do you know when you will return to S.A
Regards
Girshwin
Regards
Girshwin
SS
Steve S's updateReviewer Update
19 Oct 2022, 15:38I don't. Perhaps in a month or two but possibly not this year.
Regards
Steve
Regards
Steve
SS
Steve S's update19 Oct 2022, 15:38
Reviewer Update
I don't. Perhaps in a month or two but possibly not this year.
Regards
Steve
Regards
Steve
Discovery Bank's replyOfficial
24 Oct 2022, 09:55Not a problem Steve
Please try to upload the information as soon as possible,
Regards
Girshwin
Please try to upload the information as soon as possible,
Regards
Girshwin
Discovery Bank's reply24 Oct 2022, 09:55
Official
Not a problem Steve
Please try to upload the information as soon as possible,
Regards
Girshwin
Please try to upload the information as soon as possible,
Regards
Girshwin