BLOCKED MY PAYMENTS THEN BLOCKED MY ACCOUNT TO QUERY THEN BLOCKED COMPLAINTS AND HUNG ON FOR 9.41

Item: Discovery Bank
Rating: 1
Author: Denvee I

BLOCKED PAYMENTS THEN BLOCKED MY ACCOUNT TO QUERY. WHAT SORT OF A BANK IS THIS? Phoned six times and blocked each time. How dare treat your customers like a child. Tried to phone complaints hung on for 8 and a half minutes. This is not the first time this has happened. Am furious.

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

04 Mar 2025, 15:49

Hi there

I apologize for the experience that you have had with us.

I am looking into this for you and will revert with comprehensive feedback.

Kind regards,
Nosisa

Discovery Bank's reply04 Mar 2025, 15:49

Official

Hi there

I apologize for the experience that you have had with us.

I am looking into this for you and will revert with comprehensive feedback.

Kind regards,
Nosisa

Discovery Bank's replyOfficial

05 Mar 2025, 11:36

Hi Denvee

I have checked your profile and can confirm that there are currently no active locks nor any declined transactions I could pick up. Your last successful transaction was for yesterday.

Please advise what issues you are experiencing so I may assist.

Kind regards,
Nosisa

Discovery Bank's reply05 Mar 2025, 11:36

Official