TT
Tendani T
1 reviews | Active since Dec 2023
14 Apr 2024, 06:12
Blocked account
My DISCOVERY BANK account is blocked and I've tried calling them to find out why and they're not giving me a valid reason, they just say they're investigating and they will get back to me. Don't trust DISCOVERY BANK, it's very *********** I tell you. Account number =**********0
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Discovery Bank's replyOfficial
25 Apr 2024, 11:03Hi Tendani
Thank you for reaching out to us.
Your account is locked because you have outstanding KYC(Know Your Customer) documents that you need to upload in order for us to unlock your account. We have not been able to verify your personal information, so the use of your account has been limited. Only once these documents are uploaded and verified will you have access to your accounts.
Please log into the Bank app and under "Outstanding Actions" on the home page it should provide further instructions on what needs to be uploaded and how.
If you require further assistance or guidance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna
Thank you for reaching out to us.
Your account is locked because you have outstanding KYC(Know Your Customer) documents that you need to upload in order for us to unlock your account. We have not been able to verify your personal information, so the use of your account has been limited. Only once these documents are uploaded and verified will you have access to your accounts.
Please log into the Bank app and under "Outstanding Actions" on the home page it should provide further instructions on what needs to be uploaded and how.
If you require further assistance or guidance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna
Discovery Bank's reply25 Apr 2024, 11:03
Official
Hi Tendani
Thank you for reaching out to us.
Your account is locked because you have outstanding KYC(Know Your Customer) documents that you need to upload in order for us to unlock your account. We have not been able to verify your personal information, so the use of your account has been limited. Only once these documents are uploaded and verified will you have access to your accounts.
Please log into the Bank app and under "Outstanding Actions" on the home page it should provide further instructions on what needs to be uploaded and how.
If you require further assistance or guidance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna
Thank you for reaching out to us.
Your account is locked because you have outstanding KYC(Know Your Customer) documents that you need to upload in order for us to unlock your account. We have not been able to verify your personal information, so the use of your account has been limited. Only once these documents are uploaded and verified will you have access to your accounts.
Please log into the Bank app and under "Outstanding Actions" on the home page it should provide further instructions on what needs to be uploaded and how.
If you require further assistance or guidance, please feel free to contact us on our toll-free number ***and we will be more than happy to assist you further. We are open 24/7.
Thank you,
Yuvna