1 reviews | Active since Jul 2011
Billing gone very wrong
So i went on edgars online. Got 1 otp but 3 payments went off. Helen tells me its because i wasnt in the discovery website and discovery card authorizes as request is received. Blurr. So if i ho to a absa atm, put in my card, entre pin, withdraw 2000 and take the card out. If i put my card back into the same machine n withdraw more money, will i not be required to enter my pin again? Same concept. Why did i only get 1 otp yet 3 transactions were done, who aproved those transaction? Who were the other 2 otps sent to??? Answers without pas**** the buck to the “merchant” would be nice. Someone must be held accountable!
Thank you for your comment.
As discussed, the transactions were duplicated due to an error on the merchants system. When this happens a transaction can go through without an OTP as you had already entered one successfully.
If the merchant banks the second transaction then you can ask the merchant to reverse it for you; and if this fails then you can follow the dispute process I explained to you.
I am sorry for the frustration this caused you.
Please do let me know if you need anything else.
Best Regards
Amanda
Best regards,
Thank you for your comment.
As discussed, the transactions were duplicated due to an error on the merchants system. When this happens a transaction can go through without an OTP as you had already entered one successfully.
If the merchant banks the second transaction then you can ask the merchant to reverse it for you; and if this fails then you can follow the dispute process I explained to you.
I am sorry for the frustration this caused you.
Please do let me know if you need anything else.
Best Regards
Amanda
Best regards,