AP
Audrey P
1 reviews | Active since Mar 2016
10 Jun 2021, 14:01
BIGGEST MISTAKE, such pathetic service!!! - should have stuck with Investec
one star is too much!!! just pathetic service - they are not a "bank"... they can't assist with any issues you may have or even simple enquiries about releasing funds... I'm been waiting 3 days now for someone to call me back. A JOKE. I should have come to hello peter before investing... Definitely going back to Investec for sure, they are top notch!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
10 Jun 2021, 16:33Hi, Audrey
Thank you for contacting Discovery Bank.
We tried to call you on the 9 June 2021 at 9:18AM and were unable to reach you.
Kindly note that the penalty for the early withdrawal of the full amount from your Discovery Bank Fixed Deposit account is R370.22. Please advise if you wish to proceed with the early withdrawal.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Thank you for contacting Discovery Bank.
We tried to call you on the 9 June 2021 at 9:18AM and were unable to reach you.
Kindly note that the penalty for the early withdrawal of the full amount from your Discovery Bank Fixed Deposit account is R370.22. Please advise if you wish to proceed with the early withdrawal.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Discovery Bank's reply10 Jun 2021, 16:33
Official
Hi, Audrey
Thank you for contacting Discovery Bank.
We tried to call you on the 9 June 2021 at 9:18AM and were unable to reach you.
Kindly note that the penalty for the early withdrawal of the full amount from your Discovery Bank Fixed Deposit account is R370.22. Please advise if you wish to proceed with the early withdrawal.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
Thank you for contacting Discovery Bank.
We tried to call you on the 9 June 2021 at 9:18AM and were unable to reach you.
Kindly note that the penalty for the early withdrawal of the full amount from your Discovery Bank Fixed Deposit account is R370.22. Please advise if you wish to proceed with the early withdrawal.
Should you have any further queries kindly contact us on ***.
Regards,
Lebohang
AP
Audrey P's updateReviewer Update
10 Jun 2021, 19:04I have since called back to clarify because my request was for an amount of 300K, not whatever is in my personal account. I have called back TWICE. Sent 2 emails as well. My number was taken today and a "manager" was going to call.... ho hum, guess what, I am still waiting!
AP
Audrey P's update10 Jun 2021, 19:04
Reviewer Update
I have since called back to clarify because my request was for an amount of 300K, not whatever is in my personal account. I have called back TWICE. Sent 2 emails as well. My number was taken today and a "manager" was going to call.... ho hum, guess what, I am still waiting!
Discovery Bank's replyOfficial
11 Jun 2021, 09:24Hi, Audrey
Thank you for taking our call. According to our system it shows you have no signing authority over your mother’s account therefore we won’t be able to assist you any further on this platform or give general information on this account. Your mother can contact Discovery Bank on ***24hours 7days a week for assistance.
Regards,
Lebohang
Regards,
Lebohang
Discovery Bank's reply11 Jun 2021, 09:24
Official
Hi, Audrey
Thank you for taking our call. According to our system it shows you have no signing authority over your mother’s account therefore we won’t be able to assist you any further on this platform or give general information on this account. Your mother can contact Discovery Bank on ***24hours 7days a week for assistance.
Regards,
Lebohang
Regards,
Lebohang