Biggest disappointment on this planet!

Discovery refused to update my ITC even though I was making regular payments on my account, they said they will update my ITC once I have paid the balance owed to them. I saved up enough money to pay off the account. They told me I will get a letter proving that I have paid up the account within 72 hours, it has been more than 7 days now (5 working days) and I still haven’t received the letter. When I call their call centre they make me hold for an hour, then the consultant will eventually answer and transfer me to their legal department. I am convinced now that no one works in that legal department or it does not exist because I stay on hold for hours till I give up. Today I was on hold for 2 hours, still no help.

I cannot wait for the day they eventually pick up and help me. I will be canceling any service I have with discovery after this because the past year they have done nothing but torture me. I will be canceling their credit card, vitality and medical aid, I can no longer do business with a company like this. I’ve never seen a company that is so hard to get hold of like Discovery.