MS
Michael S

1 reviews | Active since Mar 2012

03 Oct 2025, 14:28

big mistake going with discovery bank

again I share my frustration, the discovery 'banking app' is the most frustrating thing i have ever dealt with. A question to discovery, if im sitting in my car at night with no lights, how am i supposed to do a transaction if it only uses facial recognition??? I compained before about the app and was told its my phone, well I have a new phone, my daughter has a new phone, my son has a new phone, we all still have the same problems as before. Ive moved my transaction account to another bank, im still stuck with this useless credit card that I cannot use at certain places, companies dont do debicheck with discovery either so its pretty useless in all regards.

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Replies (1)
Discovery Bank
Discovery Bank's reply03 Oct 2025, 14:37
Official
Hi Michael,

Thank you for your message. I acknowledge your ongoing concerns regarding the Discovery banking app and the persistent issues you've experienced with facial recognition and transaction functionality, despite using new devices.

Your frustration is understandable, and I regret the inconvenience this has caused. I will be logging a formal complaint to ensure your feedback is escalated appropriately for review and resolution.
Please feel free to share any additional details you would like included in the submission.

Kind regards,
Marusha