Big Corporates bullying

Item: Discovery Bank
Rating: 1
Author: Wayne S

Dear Discovery Bank,

Recent changes to the Vitality travel mall benefits program. As a customer, I feel that I have been taken advantage of, and I believe that your new policies are nothing short of daylight *******.

It is completely unreasonable to require customers to pay a monthly fee of R10 for the gold account just to purchase a flight ticket on your travel mall. I am outraged that I am now unable to purchase flight tickets without taking out this account, which amounts to an unnecessary expense on my part for what is the same benefit as before.

IAs a long-time customer, I feel that I deserve better treatment and transparency from discovery

I would like to purchase flight tickets, and need urgent assistance and I am not willing to pay for a bank account I have no intentions of using

Helpful (0)

Replies (7)

Discovery Bank's replyOfficial

24 Apr 2023, 21:10

Hi Wayne

Discovery members are able to open a free Discovery Account so that you are able to have access to your flight discounts.

This account was specifically designed to give Discovery Health and Vitality members access without having to pay a monthly account fee all while having access to the free account as well.

Please download the Discovery Bank app onto your cellphone and select the option "Join the bank" once you have completed all your details please ensure that when you select an account that you select the " Discovery Account".

I sincerely apologise for the inconvenience this has caused.

Regards
Beatrice.

Discovery Bank's reply24 Apr 2023, 21:10

Official

Wayne S's updateReviewer Update

25 Apr 2023, 10:19

I am unable to open a discovery account following your steps, and was advised by your call centre that I'm unable to as I previously had 1 which was closed

Wayne S's update25 Apr 2023, 10:19

Reviewer Update

I am unable to open a discovery account following your steps, and was advised by your call centre that I'm unable to as I previously had 1 which was closed

Discovery Bank's replyOfficial

25 Apr 2023, 10:23

Hi Wayne

I will look into this for you and provide you with feedback.

Regards
Beatrice.

Discovery Bank's reply25 Apr 2023, 10:23

Official

Hi Wayne

I will look into this for you and provide you with feedback.

Regards
Beatrice.

Wayne S's updateReviewer Update

25 Apr 2023, 11:15

Thanks so much

Wayne S's update25 Apr 2023, 11:15

Reviewer Update

Thanks so much

Discovery Bank's replyOfficial

26 Apr 2023, 06:24

Hi Wayne

It is a pleasure, I will be contacting you today.

Regards
Beatrice.

Discovery Bank's reply26 Apr 2023, 06:24

Official

Hi Wayne

It is a pleasure, I will be contacting you today.

Regards
Beatrice.

Wayne S's updateReviewer Update

26 Apr 2023, 12:16

Thanks, looking g forward to your call

Wayne S's update26 Apr 2023, 12:16

Reviewer Update

Thanks, looking g forward to your call

Discovery Bank's replyOfficial

28 Apr 2023, 13:24

Hi Wayne

Thank you for taking my call.

As I advised, I will log an account closure for you and escalate it.

Once the account is closed I will contact you to assist with getting a Discovery Account.

Regards
Beatrice.

Discovery Bank's reply28 Apr 2023, 13:24

Official