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Linda N

1 reviews | Active since Jul 2011

20 Mar 2019, 16:52

BEWARE OF DISCOVERY CARD - THEY MAKE CRITICAL CHANGES WITHOUT NOTIFYING YOU - SIS ON YOU DISCOVERY CARD !!!

I AM SO DISAPPOINTED IN DISCOVERY CARD. I GOT A DISCOVERY CARD SO I COULD TRANSFER ALL MY MILES TO AVIOS. I HAVE BEEN TRANSFERRING ALL MY DISCOVERY MILES TO AVIOS FOR YEARS NOW. BRITISH AIRWAYS AVIOS NEVER EXPIRE SO IT WAS A GREAT OPTION. ALL OF A SUDDEN I GET TOLD THEY DON'T DO AVIOS ANYMORE. APPARENTLY IT STOPPED IN DECEMBER. I WAS NEVER NOTIFIED. I WAS NEVER CALLED. I WAS NEVER EMAILED. NOW FOR 3 MONTHS I COULD HAVE BEEN USING A DIFFERENT CREDIT CARD TO SAVE TOWARDS MY AVIOS BUT I HAD NO IDEA THAT DISCOVERY CARD HAD DONE THIS. ALSO I HAVE FASTMILES ON MY DISCOVERY CARD AND WHEN I QUESTIONED THIS I WAS TOLD THAT FASTMILES DO NOT EXIST. I SAID I CAN SEE ON THE WEBSITE THAT I HAVE FASTMILES ON MY CARD. SHE SAID HOLD ON SHE WOULD HAVE TO CONSULT WITH SOMEONE. SHE CAME BACK AND SAID THERE WAS A PROBLEM AS I DID HAVE FASTMILES BUT THAT MUST BE AN ERROR AS THEY DO NOT EXIST. THERE IS AN ERROR ON THE WEBSITE. SHE THEN SAID HOLD ON AGAIN AND THEN THE CALL WAS DROPPED AFTER WAITING FOR SO LONG. THE MAIN REASON FOR TAKING OUT THIS DISCOVERY CARD WAS FOR ME TO SAVE AVIOS TO ONE DAY HAVE A NICE TRIP SOMEWHERE. NOW DISCOVERY CARD HAS JUST DROPPED IT WITHOUT WARNING. SHAME ON YOU DISCOVERY CARD - I WILL HAVE TO RATHER TAKE OUT ANOTHER CREDIT CARD WHICH ALLOWS MILES TO BE TRANSFERRED TO AVIOS.

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Linda N's update28 Mar 2019, 10:14
Reviewer Update
On the website it is asking me if i want to deactivate my fast miles? On my latest credit card statement it is saying that I am still on fast miles? You obviously have a problem in your website and admin. ALSO PLEASE COULD YOU GIVE ME BACK MY 45000 MILES THAT WERE SENT TO EXCHANGE FOR AVIOS IN FEBRUARY. I HAVE AN EMAIL FROM YOU SAYING THAT MY MILES WERE EXCHANGED FOR AVIOS BUT I NEVER RECEIVED THE AVIOS AND MY MILES WERE TAKEN. I HAVE ALREADY SENT THE EMAIL TO CARD DIVISION AND IF AVIOS SWITCHING WAS ENDED IN DECEMBER 2018, THEN WHY WHY WHY WHY ------ WHY WHY WHY DID IT ALLOW ME TO CONVERT 45000 MILES TO AVIOS AND EVEN SEND ME AN EMAIL TO SAY THAT IT WAS DONE ????????